Return Policy

Return Period

Due to the custom nature of our gift wrapping services, returns are generally not applicable once wrapping has been completed. However, we understand that circumstances may arise where you need to cancel or modify your order.

For service cancellations, please contact us within 24 hours of placing your order. For workshop bookings, cancellations must be made at least 48 hours before the scheduled workshop date to be eligible for a refund.

Return Conditions

If you are eligible for a return or refund, the following conditions apply:

  • Service must be cancelled within the specified time period
  • Workshop bookings must be cancelled at least 48 hours in advance
  • Custom orders that have not yet begun production may be cancelled
  • Completed wrapping services are generally non-refundable unless there is a defect in our workmanship
  • Any materials that have been specially ordered for your project may be subject to restocking fees

Return Shipping Costs

As we primarily provide in-person services, return shipping is typically not applicable. If you have received materials or products from us that need to be returned, shipping costs will be your responsibility unless the return is due to our error or a defective product.

Return Process

To initiate a return or cancellation:

  1. Contact us by phone or through our contact form as soon as possible
  2. Provide your order number or booking reference
  3. Explain the reason for the return or cancellation
  4. We will review your request and respond within 2 business days
  5. If approved, we will process your refund using the original payment method

Non-Returnable Items

The following items and services are generally non-returnable:

  • Completed gift wrapping services that have been delivered
  • Custom-designed wrapping that has been created specifically for your order
  • Workshop attendance fees if the workshop has already taken place
  • Materials that have been used or customized for your project
  • Services that have been fully performed

General Legal Requirements

In accordance with Australian Consumer Law, you have certain rights regarding the quality of services. If our services do not meet the description provided or are not of acceptable quality, you may be entitled to a remedy. This includes:

  • The right to have services performed again if they are not done with due care and skill
  • The right to compensation for damages if services cause loss or damage
  • Protection against unfair contract terms

These rights cannot be excluded or limited by this policy and are in addition to any other rights you may have under applicable law.

Cancellation Policy

You may cancel your order or booking under the following conditions:

  • Standard Wrapping Services: Cancellation must be made within 24 hours of placing the order and before work has commenced
  • Workshop Bookings: Cancellation must be made at least 48 hours before the scheduled workshop to receive a full refund
  • Custom Orders: Cancellation is possible before production begins. Once materials have been ordered or work has started, cancellation may be subject to fees
  • Bulk Orders: Cancellation terms will be specified in your order agreement

Late cancellations or no-shows may result in forfeiture of fees paid.

Refund Procedure

If your return or cancellation is approved:

  1. We will process your refund within 5-10 business days of approval
  2. Refunds will be issued to the original payment method used for the transaction
  3. You will receive confirmation of the refund via email or phone
  4. Processing times may vary depending on your financial institution

If you paid by cash or another method, we will arrange an alternative refund method. Please note that any transaction fees charged by payment processors are non-refundable.

Contact Information

For questions about returns, cancellations, or refunds, please contact us:

Giftspresent
c1/391 Park Rd
Regents Park NSW 2143
Australia
Phone: +61 1300 459 452

We aim to respond to all return and cancellation requests within 2 business days.