Privacy Policy | Giftspresent

Information We Collect

We collect information that you provide directly to us when you use our services, including:

Personal identification information such as name, email address, phone number, and postal address
Information about your gift wrapping preferences and requirements
Payment information necessary to process transactions
Communication records including emails, phone calls, and messages
Information collected automatically through cookies and similar technologies when you visit our website

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our gift wrapping services
To process transactions and send related information
To communicate with you about your orders, services, and inquiries
To send you marketing communications, where you have consented to receive them
To personalize your experience and provide content relevant to your interests
To analyze website usage and improve our online presence
To comply with legal obligations and protect our rights

Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal information based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for specific purposes
Contract: When processing is necessary for the performance of a contract with you
Legal obligation: When we need to comply with a legal obligation
Legitimate interests: When processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With service providers who assist us in operating our business and providing services to you
With third-party payment processors to handle payment transactions
When required by law or to respond to legal process
To protect our rights, property, or safety, or that of our customers or others
In connection with a business transfer, such as a merger or acquisition
With your explicit consent for any other purpose

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Staff training on data protection and privacy
Secure storage and disposal of personal information

Your Rights and Options

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal obligations
Objection: Object to processing of your personal information for certain purposes
Restriction: Request restriction of processing in certain circumstances
Portability: Request transfer of your personal information to another service provider
Withdraw consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take steps to ensure that your information receives adequate protection, including:

Using standard contractual clauses approved by relevant data protection authorities
Ensuring that service providers are bound by appropriate data protection obligations
Complying with applicable data protection laws and regulations

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

The nature and sensitivity of the information
The purposes for which we process the information
Legal and regulatory requirements
The potential risk of harm from unauthorized use or disclosure

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

Third-Party Services

Our website and services may use third-party services that collect information. These include:

Google Ads Conversion Tracking: We use Google Ads to track conversions and measure the effectiveness of our advertising campaigns. This service may collect information about your interactions with our ads.
Google Ads Remarketing: We use remarketing to show you relevant ads based on your previous visits to our website. You can opt out of Google's use of cookies for advertising by visiting Google's Ads Settings.
Google Analytics: We use Google Analytics to understand how visitors use our website. This service collects information such as page views, time spent on pages, and referral sources.
Google Maps API: We may use Google Maps to display location information. When you interact with maps, Google may collect information about your location and usage.

These third-party services have their own privacy policies. We encourage you to review their policies to understand how they collect and use information.

Cookie Usage

We use cookies and similar technologies to enhance your experience, analyze website traffic, and personalize content. For detailed information about our cookie practices, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Giftspresent
c1/391 Park Rd
Regents Park NSW 2143
Australia
Phone: +61 1300 459 452